Customers with root access expire all service-level guarantees when their actions are the direct cause of a system failure or security breach. Provide the provider`s access to devices both electronically (passwords) and physically (access to the card key, room key), to the extent necessary for the provision of the service. Authorizing service provider activities (adding new users, system upgrades, rebooting, etc.) The Customer retains definitive authority over the systems covered by this Agreement and will be aware of its responsibilities with respect to the operation of the Systems in accordance with the Working-RPM Directive. These include computer security and backups. Desktop – For one individual user or up to three. No external services (for example.B. Web, file sharing) server – multi-user usage system. Examples are shell access, file sharing services, memory, web hosting, and database. Please see the table below for specific maintenance plans and to receive notifications about any services you use. If you do not see a service or are not sure which lists to subscribe to, please contact ERIS. Service Alert emails are color-coded to represent the content of the message. Learn more about ERIS Service Alerts. Purpose – This Service Level Agreement (SLA) is to specify the services and obligations of the service provider as well as the expectations and obligations of the customer.
* Please note that if you are described as mandatory, you are automatically subscribed to receive notifications when you actively use this service. You do not need to ask to be added to the list. Bouman, J.J., Trienekens, J.. M., and van der Zwan, M. 1999. Spezifikation von Service Level Agreements, Klärung von Konzepten auf Basis praktischer Forschung, Proceedings of the 9th International Workshop Software Technology and Engineering Practice, S. Tilley und J. . .